weibd Privacy Policy

weibd is an online sports betting and casino platform operating at weibd.io, serving players across Bangladesh. We are the data controller responsible for the personal information collected through our platform, meaning we determine the purposes for which your data is processed and the means by which it is handled.

This Privacy Policy applies to all personal data collected and processed in connection with your use of the weibd platform, including account registration, identity verification, deposits and withdrawals, game play, customer support interactions, and any other activity carried out at weibd.io or through any weibd-branded application.

Our primary contact address for all data protection enquiries is [email protected]. Our operational headquarters are located in Dhaka, Bangladesh. All data-related correspondence and requests are handled in English, and our support team is available 24 hours a day, 7 days a week.

weibd collects personal data across several categories, depending on the nature of your interaction with the platform. The table below provides a structured overview of the categories of data we collect, the context in which we collect them, and examples of the specific data fields involved.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for identification purposes, except where directly relevant to a legal compliance requirement and where we have a valid legal basis to do so.

weibd processes personal data only for specific, legitimate purposes that are directly connected to the operation of the platform and the provision of services to you as a player. We will never use your data for purposes incompatible with those stated in this policy without first notifying you and, where required, obtaining your consent.

• To create, verify, and manage your weibd player account, including age verification to enforce the 21+ minimum age requirement.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any other approved payment method, and to maintain accurate transaction records.
• To fulfil our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, including verifying the source of funds where required.
• To provide personalised customer support, respond to enquiries, investigate complaints, and resolve disputes fairly.
• To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and any other conduct that breaches our Terms & Conditions.
• To monitor player behaviour for responsible gaming purposes, including identifying patterns that may indicate problem gambling and applying appropriate safeguards such as deposit limits or self-exclusion.
• To communicate important account and platform notices, including changes to terms and conditions, security alerts, and promotional offers where you have opted in to receive such communications.
• To improve platform performance, game selection, and user experience through anonymised analytics on aggregated usage data.
• To comply with applicable legal requirements, court orders, regulatory directions, or law enforcement requests.

Every instance of personal data processing by weibd rests on one of the following legal bases. We apply the most appropriate basis for each specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the weibd Terms & Conditions — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws — including KYC identity verification, AML transaction monitoring, and responding to lawful requests from authorities.
• Legitimate interests: Processing carried out for purposes that are in our legitimate business interest and do not override your rights — including fraud prevention, security monitoring, platform analytics, and responsible gaming oversight.
• Consent: Processing based on your freely given, specific, and informed consent — such as sending promotional communications about bonuses or seasonal offers tied to BPL, IPL, Eid, or Pohela Boishakh. You may withdraw this consent at any time.

Where we rely on legitimate interests as our legal basis, we conduct a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. The results of these assessments are documented internally and available on request to [email protected].

weibd does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data with external parties only in the following strictly defined circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners receive transaction reference data and payment amounts as necessary to execute deposits and withdrawals. These partners process your data under their own privacy policies and are bound by the terms of their service agreements with weibd.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session and gameplay data required to deliver their games within the weibd platform. Game providers do not receive your full personal profile.
• Identity verification services: Third-party KYC and AML compliance vendors may process identity document data on our behalf for the sole purpose of verifying player eligibility and meeting our regulatory obligations.
• Legal and regulatory authorities: weibd will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a lawful order or applicable legal obligation.
• Fraud prevention agencies: Where fraud is suspected, we may share relevant data with industry-recognised fraud prevention organisations for investigation purposes.

All third-party data processors engaged by weibd are required to comply with data protection standards equivalent to those applied by weibd itself and are contractually prohibited from using your data for any purpose beyond the specific service they provide to us.

weibd uses cookies and similar technologies on the weibd.io platform to ensure core functionality, maintain session security, and collect anonymised performance data. The following categories of cookies are used:

weibd does not use third-party advertising cookies, retargeting cookies, or social media tracking pixels. You can manage optional cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using core platform features. Detailed instructions for managing cookies are available in your browser's help documentation.

weibd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

• Active account data: Retained for the duration of your account's active status plus any mandatory post-closure retention period required by law.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure, in line with standard anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial record-keeping obligations.
• Customer support correspondence: Retained for three (3) years from the date of the interaction, or longer where the correspondence is relevant to an open dispute or legal proceeding.
• Technical and access logs: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, then deleted or anonymised.
• Anonymised analytics data: Retained indefinitely in aggregated, non-identifiable form for platform improvement purposes.

Where a retention period expires and no legal obligation requires continued storage, weibd will securely delete or irreversibly anonymise the relevant personal data. Secure deletion procedures are applied to all storage media containing player data that is decommissioned.

weibd implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following controls:

• 256-bit SSL/TLS encryption on all data transmitted between player devices and weibd servers.
• Encrypted storage of all sensitive personal data and payment references in the weibd database infrastructure.
• Role-based access controls ensuring that weibd employees can only access personal data relevant to their specific job functions.
• Multi-factor authentication required for all internal system access by weibd personnel.
• Regular third-party security audits and penetration testing of the weibd platform infrastructure.
• Automated intrusion detection systems monitoring for unusual access patterns or potential data breach activity in real time.
• Comprehensive internal data protection training for all weibd personnel who handle player information.

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, weibd will take immediate steps to contain the breach and, where required, notify affected individuals and relevant authorities within the applicable timeframes specified by law.

As a weibd player and data subject, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered account username.

• Right of Access: You may request a copy of the personal data weibd holds about you, along with information about how it is processed. We will respond to access requests within 30 calendar days.
• Right to Rectification: If any personal data weibd holds about you is inaccurate or incomplete, you may request that we correct or update it promptly.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal retention obligation requires us to keep it. Note that data subject to AML retention requirements cannot be deleted before the mandatory retention period expires.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances — for example, while the accuracy of data is being verified or while a complaint is being assessed.
• Right to Object: Where we process your data on the basis of legitimate interests, you may object to that processing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.
• Right to Data Portability: Where technically feasible and applicable under law, you may request your personal data in a structured, machine-readable format for transfer to another service provider.

weibd will not charge a fee for processing data rights requests except in cases where a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee. We will respond to all valid requests within 30 calendar days. Complex requests may require up to 60 calendar days; we will notify you if an extension is necessary.

weibd is strictly an adult platform. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage individuals from creating accounts. If weibd becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the account will be permanently closed.

weibd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this policy, we will publish a notice on the weibd.io homepage and, where reasonably practicable, send a notification to the email address registered to your account.

The effective date of the current version of this Privacy Policy is displayed at the top of the document. We encourage you to review this policy periodically. Your continued use of the weibd platform following the publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms.

If any revision to this Privacy Policy materially reduces your rights or introduces new categories of data processing that require your consent, we will seek that consent explicitly before proceeding with the new processing activity.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data weibd holds about you, please reach out to our dedicated support team using the contact details below. All privacy-related enquiries are handled by our data protection team in English, 24 hours a day, 7 days a week.

• Data Protection Contact: [email protected] — please use the subject line "Privacy Policy Enquiry" for the fastest response.
• Formal Data Rights Requests: [email protected] — use the subject line "Data Rights Request" and include your registered username and a clear description of your request.
• Operational Headquarters: weibd Operations, Dhaka, Bangladesh.
• Platform Time Zone: Bangladesh Standard Time (BST, UTC+6).
• Response Commitment: Standard enquiries within 48 hours; formal data rights requests within 30 calendar days.